Privacy Policy

At Rizoka, the privacy of our customers and users of our services and their Personal Data is very important to us. In line with our company policies, we have written this Privacy Policy to explain our privacy practices regarding how we collect and process your data, how we retain these data, and how we share your personal data when you visit our website, mobile applications, or use our digital platforms, as well as your rights as a data subject.

The Privacy Policy between Rizoka and you reflects our commitment to protecting your privacy and complying with the relevant data protection laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 (NDPC) and other applicable regulatory bodies.

1. Data Collection and Usage

We collect several types of information for various purposes, including identifying you as a real and existing human and providing and delivering our products and services to you.

1.1 Types of Data We Collect

While using our services or creating an account on our website or accessing our platform through our mobile app, we may ask you to provide certain sensitive personal information, including but not limited to:

  • Email address
  • First name and other names
  • Phone number
  • House address, country, state, city

1.1.1 Depending on the service you request, we may also ask for additional documents, such as:

  • BVN
  • NIN
  • Proof of address or other valid means of verification

2. Data Usage

Data usage may include information such as your computer’s IP address, browser type, version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. When you access our platform, we may identify your device and its location.

2.1 Purpose of Data Usage

The purpose of collecting your data includes:

2.1.1 To provide our services, such as:
  • Setting up and personalizing your account.
  • Providing the Rizoka app and recognizing you as a user.
  • Detecting fraud or mischief.
  • For KYC (Know Your Customer) purposes.
  • Enabling participation in promotions, competitions, and surveys.
  • Improving our website, applications, products, and services.
  • To provide certain additional features (with your consent).
  • To diagnose and rectify issues affecting your experience.
  • To evaluate and develop new features and technologies.
  • For marketing and advertising (with your consent).
  • To fulfill contractual obligations with third parties.
  • To process transactions.
  • To conduct business planning, reporting, and forecasting.
  • To conduct research and surveys.

3. Data Protection

We will not share your data with partners or associates except for transactional purposes, particularly in the case of a failed transaction. We do not share your data with third parties or agencies except with a valid court warrant from a court with the appropriate jurisdiction.

3.1 Our Commitment to Privacy and Data Security

At Rizoka, our foremost priority is ensuring a secure and enriching experience for all users. Our rigorous data protection policies ensure personal information is handled with utmost care and transparency.

3.2 Data Retention

We retain your data as long as necessary to provide services and for essential business purposes, such as:

  • Maintaining service performance.
  • Making data-driven business decisions.
  • Complying with legal obligations.
  • Resolving disputes.

3.3 Data Deletion Rights

You have the right to request the deletion of your data. However, some limitations due to legal or regulatory requirements may apply. If so, we will explain any restrictions when processing your request.

4. Cookies and Third-Party Technologies

We use third-party technologies for data verification, such as KYC, and to analyze platform usage trends.

4.1 Third-Party Technologies

We may use third-party tools to verify submitted data and for analytics. These tools collect and process data to enhance our platform and services.

4.2 Cookie Controls

You can control cookie usage via your web browser settings.

4.3 Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated by posting an updated version on our platform.

4.4 Contact Us

If you have any questions about this policy, please contact us via: