By using Rizoka Services, you expressly acknowledge and authorize Rizoka to share your information with our third-party service providers. These providers include: 9PSB for Banking Services for deposit and withdrawals, transfers and ATM Card Services. We use third parties for airtime and bill payment services.

Your use of these services through the Rizoka website and mobile app is subject to the (9PSB) terms of service and privacy policies. Pursuant to these Terms of Use you are authorizing and approving Rizoka to create an account for you and administer this accounts on your behalf, to consent and agree to necessary terms and policies (where applicable) on your behalf, and to carry out transaction on our platform on your behalf as instructed by you such as (transfer, deposits, airtime purchase, bill payment, flight booking, and others such as buy Gift Cards, Sell and more) that you may provide to us from time to time with respect to this third-party service providers.

You agree that Rizoka may access and retrieve your information from these accounts in order to display that information to you and facilitate your use of those services through the Rizoka Platform. You also acknowledge that Rizoka have the authority to close all third-party services rendered to you whenever you terminate your Account with Rizoka. To the extent permitted under applicable law, you understand and agree that Rizoka, in its capacity to act on your behalf with our third-party business partners. Rizoka will not be liable to you for any losses, expenses, damages, liabilities, charges and claims of any kind or nature whatsoever (including without limitation, any legal expenses and costs and expenses relating to investigating or defending any demands, charges and claims) (collectively, “Losses”) incurred by you with respect to any of the third party accounts, except to the extent that such Losses are actual losses proven with reasonable certainty and are the direct result of Rizoka (“The Company’s error”) during the term of this Agreement. Without limitation, Rizoka shall not be liable for Losses resulting from or in any way arising out of

• Any action of yours
• Force majeure or other events beyond the control of Rizoka
• Without limitation any failure, default or delay in performance resulting from computer or other electronic or mechanical equipment failure
• Unauthorized access
• Strikes, pandemics, failure of common carrier or utility systems, severe weather or breakdown in communications not reasonably within the control of Rizoka or other causes commonly known as “acts of god”, or
• General market conditions unrelated to any violation of this Agreement by Rizoka

You may, at any time and at no cost to you, obtain a copy of this Agreement applicable to you by accessing the Website or through the Rizoka App available on Google Play Store and App Store for iOS users.

2. Safeguarding Your Account

a. It is your duty to safeguard your Rizoka account and you must take all reasonable precautions to keep your account safe to prevent fraudulent use of them. You must use reasonable endeavours to prevent any unauthorized access to, or use of, your Rizoka account and should notify us immediately by email at support@rizoka.ng or rizokadel@aol.com of any such unauthorized access or use, or any suspicion of access or use.

b. Your login for your Account should not be disclosed to anybody or kept in written form to prevent fraud and misuse of your account. We also recommend that obvious passwords, such as your name or the phase “password”, are not used.

c. You should also take care to ensure that no one hears or sees your login details when you use it

d. Do not disclose your full login details or password to anyone, including the Police and us

e. Never write your password down and keep it where an unauthorized person can get access to it

f. Change your login details and / or password immediately and telling us as soon as possible if you know, or even suspect, that someone else knows any of those details, or if we ask you to

g. Keep any computer / device you use to access the App secure and use up to date virus checking software and personal firewall software

h. Never access the App from any shared device (or any public internet access device or access point) or any device connected to a local area network

3. Executing Transactions

You can use your balance to execute Transactions such as transfer to other banks, buy airtime, pay utility bills, book flight and by way of using the services offered by the Rizoka App

3.1.1 Our Duties

We review account and payment Transaction activity at various times, including when you initiate a transfer of funds to ensure full compliance with applicable laws of the federation and amongst other things, suspicious or illegal activity. If and where appropriate we have the right to refuse any Payment Order and / or delay and investigate the execution of the Payment Transaction where:

• We believe or suspect that a Payment Transaction may be fraudulent or relate to any other criminal activity;
• Applicable Law prohibits the Payment Transaction from being executed and / or we are

3.1.2 In addition to the actions set out above, we reserve the right to also take any of the following actions following a review:

• Hold funds subject to a Payment Transaction;
• Suspend or terminate your Account;
• Seize funds/Account to comply with a court order, warrant, and / or other legal process; and / or
• Reverse a Payment Transaction (i.e. return funds to the payer account).

If a Payment is subject to an investigation, we may place a hold on the payment and a hold on your account prior to the Applicable Laws of the Federal Republic of Nigeria and also provide notice to the recipient. Following our review, we may either approve or cancel the Payment Order. If we approve a Payment Order, we shall provide notice to the recipient. If the Payment Order has been cancelled, we may, subject to the Applicable Laws, return the money to your account balance. Where an investigation is ongoing, we reserve the right to freeze your Account.

We also reserve the right to freeze and block your Account if we discover any funds to have been acquired illegitimately or where you are unable to provide details of the original source of the funds from your Sending Account to your Rizoka account

If a Payment is rejected or delayed, provided it is permitted by Law, you will be informed of the reason and action taken but if that is not possible immediately, you will be notified after.

4. Transfer Limits

Payment limits are available on the Website and on Rizoka mobile App. We shall increase or decrease any payment limits When we find it fit to and shall notify you in advance of any changes made. We shall increase any payment when we feel it is necessary and shall not be obliged to increase any payment limit. We shall have the right to ask you for information and documents to substantiate and certify the need for increasing a payment limit.

5. Unauthorized Payments

• If an unauthorized payment is done through your account when you have a lost or stolen devices or a situation where you have failed to keep your Verification Details safe, you are liable to your losses alone and where there is,
• theft or misappropriation of verification was not detectable by you prior to the Payment Transaction
• but you shall not bear any liability for unauthorized payment Transaction in cases where: The damage was caused by our action or negligence (including that of our employees and / or agents)
• Except where you have acted fraudulently, you shall bear any liability for unauthorised Payment Transaction in such cases.
• You will bear full liability for any unauthorized transactions in cases where;
• You have committed fraud; or
• You have intentionally or due to gross negligence breached one or several of the obligations regarding the keeping of account safe as stipulated in this agreement and a situation you deliberately failed to notify us without undue delay of becoming aware of the loss, theft or misappropriation use of the authentication tools.
• As an individual using our website or mobile application to carry out transactions, in situations where you have failed to identify a fraudulent transaction carried out on your personal account within a period of not more than 5 working days. You are liable for such damages and the consequences thereafter.

6. Charges

You may be Charged an Electronic Levy of ₦50 which will be deducted from your account each time you receive a deposit above of ₦10,000 into your Rizoka E-Wallet and Rizoka and its affiliate are not liable to this. This is a guideline from the Federal Government of Nigeria on which we have no control over.

7. Termination of Agreement

Upon termination of this Agreement for any reason, we have the right to restrict your access to the Services we offer including deactivating your Account to stop your access to the Services we render to you and the use of our third parties services

Upon the termination of this Agreement, we shall:

• Stop any Payment Transactions that have not yet been received;
• Close your Rizoka account including your E-Wallet

Also, we will have no further obligations towards you in respect of this Agreement.

We will redeem all monetary balance in your Rizoka account to your designation account as chosen by you and we shall deduct all monetary charges in this regard.

8. Fees

You are obliged to pay us the fees for the services provided to you by us under this Agreement.

In case there are charges for a service provided to you, we shall debit funds from your Rizoka balance accordingly without notifying you.

If you have any questions about this policy, please contact us via:

• Email: support@rizoka.ng or rizokadel@aol.com
• WhatsApp: +234 (803) 192 – 8207